Booking & Cancellation Policy

Best Flexible Rate*

• 5% non-refundable security deposit is required when processing the booking. 

• Booking of 7 nights or less, cancellations must be made at least 72 hours before the scheduled arrival by 12 pm

• Booking of 8 to 28 nights, cancellations must be made at least 14 days before the scheduled arrival by 12 pm

• Booking of 29 to 90 nights, cancellations must be made at least 28 days before the scheduled arrival by 12 pm

• Any reservations exceeding 91+ nights, cancellations are subject to the booking contract.

Semi-Flexible Rate*

• 20% non-refundable security deposit is required when processing the booking.

• Booking can be transferred up to 14 days prior to arrival at the current selling rate.

• The remaining booking balance is to be settled in full 14 days prior to arrival to finalise the booking.

Book Early and Save

• Rate is non-amendable and non-refundable.

*For stays between May 15th and August inclusive & stays between December 15th and January 3rd, any remaining balance need to be settled in full 45 days prior to arrival. Monarch House Serviced Apartments reserves the right to cancel any reservations where the booking terms & conditions are not met.

Pre-authorisation/Security Deposit

Guests must present the card used to secure the booking upon check-in. This card will be verified using a chip & pin with matching identification. If the original card is not present, an alternative card payment will be taken in full and the original funds will be released.

• For stays up to 7 nights, a £50 per night holding deposit will be required via credit/debit card upon check-in.

• For stays of 8 nights or more, a one-off £400 per booking holding deposit will be required via credit/debit card upon check-in.

The above holding deposits will be refunded upon departure, provided there are no incidentals.

Frequently asked questions

1. Can I smoke in any of the apartments?

   Our property is entirely non-smoking. Failure to comply with this policy will result in a charge starting from £500*, and we retain the right to request the resident to leave the premises for the well-being of other guests and staff.

2. Is it possible for someone else to check-in on my behalf?

   The primary booker is required to be present upon arrival, presenting a valid form of ID (such as a Passport, Driving License, or National ID Card) along with the corresponding Credit/Debit Card. Access will only be granted to individuals previously authorised via email communication with the team.

3. Can I host an event/party?

   Due to the nature of our business, events/parties are not permitted on the premises.

4. How many guests per apartment?

   For Health & Safety guests must not exceed the specified occupancy limit for each apartment.

5. Extra bed: for an additional cost and within certain apartment types an extra bed can be arranged.

6. How often is Housekeeping?

   Services are provided three times a week, including one linen change. Extra servicing requests can be arranged for an additional fee. If an apartment is not returned in the same condition as initially provided - extra charges will apply.

7. Check-in and Check-out: Check-in is available from 3 pm onwards, and check-out is at 11 am. Late check-out may be accommodated - subject to availability and must be agreed upon on the day of departure. Additional charges may apply; please inquire at the front desk.

8. Are Pets allowed?

   Pets are not allowed unless a written agreement is made prior to arrival.

*Our 2-3 bedroom apartments, where the apartment cannot be resold due to the smell of smoke, a full night rate will be charged to restore the property to its original condition